What is Two Factor Authentication and how will this impact your access at AVC? Please see the following FAQs for answers to the most commonly asked questions.
For additional assistance, you can contact the Help Desk via help@avc.edu, or by phone.
The Help Desk phone number is (661) 722-6535.
2FA, or Two Factor Authentication is the requirement of two pieces of information to access your account – your password, plus a One Time Passcode (OTP). Our Single Sign-on platform AVCID has had it configured as optional since it went live. By the end of Spring 2022, 2FA it will be required for all users – faculty, staff, and students.
It is also known as MFA or Multi-Factor Authentication.
2FA will touch all college services delivered via a web browser – AVCID, myAVC, Canvas, GMail, etc...
If the log in for the service uses AVCID, it will require you to use 2FA.
Log into AVC ID at https://avcid.avc.edu.
Make sure you are on the Account Management screen, if you are on the Single Sign-On Portal screen click the 3bar menu and choose Edit Profile:
Click on Enable/Disable Multi-Factor menu item
Click the link titled “Enable Multi-Factor for my account” (red arrow points to link in image below)
A pop up window will open asking for your current AVC password.
Type in your current password then click the Continue button.
A dialog box will then appear asking if you are sure you want to enable Multi-factor authentication for your account.
Click the OK button to continue.
Use the Account Management screen to setup your chosen method of 2FA
The image below has arrows indicating the options
We've setup a google document, with all this information and more. Detailing how to set up each type of second authentication.
OTP – One Time Passcode is a six-digit string delivered by a number of methods. Either text message to your smart phone or email, or you may use an Authenticator App on your smartphone to generate one. In every case, they expire within ten minutes. Students have been required to set one up when the establish their AVC Account for our self-service password reset. They'll be able to use that same setting for this purpose.
SMS: via text message AVCID will send you a six-digit code, just like with our self-service password reset. You can register your smartphone on AVCID.
Email: you can identify a secondary email address for AVCID to email you your OTP
Mobile Authenticator Apps on your smartphone: Download one of these from Google Play or the Apple Store.
• Google Authenticator app
• Microsoft Authenticator
• PortalGuard Password Reset app
• Authy
The college has purchased a quantity of YubiKeys – a USB fob – insert it into a USB port on the computer you are using. This fob will generate a passcode when you tap the device at the prompt.
NOTE: You will be issued the first YubiKey for free. It is assigned to you for your use with college systems. If you lose the device, you will be charged $50 for a replacement. Put it on a key ring, or your favorite lanyard – but don't lose it!
You will need to use an alternate email address to configure for this solution. If you have any questions, you can contact the Help Desk via help@avc.edu, or by phone. Employees call 661-722-6535, Students call 661-722-6603.
If you already have a YubiKey or other FIDO/WebAuthn compatible token, you may register it with our system rather than carrying around a second.
You can pick up a YubiKey...
You will need to bring your Student ID, or a Photo ID with a college document displaying your 900 number. You will be asked to sign for the device, and acknowledge the replacement cost of $50 should it be lost.
